Return & Refund Policy

Thank you for shopping at Sola Shopping.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

↩️ Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• It must be returned in the original packaging with all accessories, manuals, and tags intact.
• The item must not show any signs of physical damage caused by the customer.
• You must have proof of purchase (order confirmation email or invoice).

To initiate a return, please contact our customer support team at sales@solashopping.lk or call +94 75 892 0000 with your order details.

💰 Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund request. Refund decisions are communicated within 2 business days of receiving the return.

• If your return is approved, we will initiate a refund to your original method of payment within 3–5 business days.
• Please note that the refund amount will exclude any delivery charges incurred during the initial purchase, unless the return is due to our error.
• It may take additional time for the refund to reflect in your bank account, depending on your bank or payment provider's processing timeline.
• Refunds for PayHere card payments are processed via PayHere's refund mechanism and may take 7–14 business days to appear on your statement.

🔁 Exchanges

If you would like to exchange your item for a different size, color, or variant, please contact our customer support team within 7 days of receiving your order. We will provide you with instructions on how to proceed with the exchange, subject to product availability.

🚫 Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

• Items that have been used, damaged, or altered after delivery.
• Personalized or custom-made products.
• Perishable or consumable goods.
• Gift cards and promotional vouchers.
• Products missing their original packaging, manuals, or accessories.

⚠️ Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately (within 48 hours of delivery) with clear photographic evidence of the damage. We will arrange for a replacement or issue a full refund, depending on your preference and product availability. No return shipping cost will be charged in such cases.

📦 Return Shipping

• You will be responsible for covering the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product).
• If the return is due to our error, we will provide a prepaid return shipping label or arrange pickup.
• We recommend using a trackable courier service for returns, as we cannot be held responsible for items lost or damaged in return transit.

⏱️ Processing Timeframe

Refunds and exchanges will be processed within 3–5 business days after we receive and inspect your returned item. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.

📞 Contact Us