Privacy Policy

At Sola Shopping.lk, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.

📋 Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal identification information — such as your full name, email address, phone number, and delivery address, provided voluntarily during registration or checkout.
• Payment and billing information — required to process your orders. Credit/debit card details and payment credentials are securely handled by our trusted third-party payment processor (PayHere). We do not store your full card details on our servers.
• Browsing and device information — such as your IP address, browser type, operating system, and device identifiers, collected automatically via cookies and similar technologies to improve your experience.

📌 Use of Information

We may use the collected information for the following purposes:

• To process and fulfil your orders, including shipping and delivery coordination.
• To communicate with you regarding your purchases, account updates, and promotional offers.
• To provide customer support and respond to inquiries.
• To personalize your shopping experience and display relevant product recommendations.
• To improve our website, products, and services based on your feedback and browsing behavior.
• To detect and prevent fraud, unauthorized activities, and misuse of our platform.

🤝 Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Trusted service providers: We may share your information with delivery companies, payment processors (e.g., PayHere), and other third-party vendors who assist us in running our platform. These providers are contractually obligated to handle your data securely and confidentially.
• Legal requirements: We may disclose your information if required to do so by law, regulation, or valid legal request from authorized government authorities.

🛡️ Data Security

We implement industry-standard security measures including SSL encryption to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.

🍪 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your cart items, analyze website traffic, and gather insights about your interactions with our website. You may disable cookies through your browser settings, but this may limit certain features and functionality of our site (such as maintaining your shopping cart).

🔄 Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

📞 Contact Us